Privacy Policy

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At Agrupació Médica i Quirurgica CTXEUS, S.L. we work to guarantee the privacy in the treatment of your personal data. We have updated our Privacy Policy to clearly disclose how we collect, use and safeguard the data of individuals who contact our Corporation:

Responsible for the treatment

The interested party who provides Agrupació Médica i Quirurgica CTXEUS, S.L. with their personal data through our website or by other means (for example, social networks) is informed that the processing of their data is carried out by:

  • Agrupació Médica i Quirurgica CTXEUS, S.L.
  • VAT ID B-64782618
  • Registered office at calle Sabino de Arana, 5-19, 1st floor, Office 1.4.
  • 08028 Barcelona.
  • Telephone: 93 835 72 14
  • E-mail:

Data Protection Officer

We also inform you that we have a Data Protection Delegate (DPD) who ensures compliance with data protection regulations and their contact details are:

  • E-mail:

Purposes of data processing At Agrupació Médica i Quirurgica CTXEUS, S.L. data processing is carried out for the following purposes, depending on the reason for which you have provided them to us:

  1. Contact the sender of the information, respond to their request, inquiry or query, and follow up with them.
  2. Manage, where appropriate, the contracting of the services requested by the USER, its billing and collection.
  3. Manage the assignments, if any, described in the form to Mutuals, Dexeus, or other collaborators described in the consent form.
  4. Manage, where appropriate, the registration process of the USER on our website.
  5. Manage your requests for appointments, whether regular or urgent, with our professionals, whether they are ENT specialists or allergists.
  6. All the purposes are limited to and related to the main purpose of the Group, which is the provision of medical services for our patients in the different branches of medicine, such as mainly allergology and otorhinolaryngology, diagnostic tests necessary for the main service and other related ones.

Duration of data processing

  • The data for the management of the relationship with the customer and the billing and collection of the services will be kept for as long as the service is in force. Once this relationship has ended, if applicable, the data may be kept for the time required by the applicable legislation and until any liabilities arising from the service expire.
  • The data for the management of queries and requests will be kept for the time necessary to respond to them, with a maximum period of one year or statistical and historical periods.
  • In the absence of specific deadlines, for as long as the relationship between the Association and the patient continues.

Legitimation for data processing

  • The legal basis for the processing of your data for the above purposes is the performance of the corresponding service or service contract.
  • The data will be kept as long as there is a mutual interest of the parties, either for the duration of the service or contract or consent. On the other hand, the
    data will remain in the Group in compliance with mandatory generic and sectoral health regulations and until the prescription periods are exceeded.
  • The provision of unequivocal consent.

However, we remind you that you have the right to object to this processing of your data by any of the means described in this Policy.

Communication of your data

The data will be communicated to the following entities:

  • To our collaborators necessary for the execution of the requested service.
  • To our regular collaborators motivated by requests for services that we do not provide directly, but that we recommend for their expertise and experience
  • In connection with outsourcing, whether to implement security measures or to ensure the availability and integrity of information
    The company has outsourced backup copies to proven companies.
  • Specifically, your data may be transferred or communicated in the following cases: 1) Hospital groups where there are consultations or a consultation is made
    surgical operation, 2) Otosurgery, S.L. for the use of surgical material, 3) to your Insurance Company for the billing of the services rendered and the obtaining of the authorization of the service and 4) GAES in the case of implants and hearing aids.
  • To the financial entities through which the collection and payment management is articulated.
  • To the competent public administrations, in the cases provided for in the Law and for the purposes defined therein.

Your rights

Any person who provides us with their data has the following rights:

  • Clients or patients may exercise their right of access, rectification, opposition or suppression at the address given in the information by layer.
    (establishment either by email or at the address at the beginning of this letter), as well as through our web site. We also inform potential data subjects that they have the right to request the right to the portability of their data, if applicable, to the limitation of the processing to be carried out when the purpose no longer exists or the
    specific opposition to a specific treatment.
  • The person concerned or affected by the processing, have the right to withdraw their consent at any time.
  • Finally, the customer or affected user has the right to contact the Data Protection Agency or other competent supervisory authority, an entity that manages any aspect related to the application of data protection regulations and where the user can denounce or defend their interests in the case it deems appropriate, the web is

International Transfers

Your data is not transmitted outside the European Union, in which case, it would be necessary to request your express consent.

Third party data

If you provide data of third parties, you assume the responsibility to inform them in advance of all the provisions of Article 14 of the General Data Protection Regulation under the conditions set forth therein.

Updating your data

In the event of any modification of your data or if you detect that any data is incorrect, please inform us for correction, in order to keep the data updated.

Updated November 16, 2023

Agrupació Médica i Quirurgica CTXEUS, S.L. (AMIQ)